If you’re a landlord and want to offload the responsibility of handling your property to a property manager, this can alleviate a lot of stress and assist your tenants with anything they want to discuss.
However, there are things to know about the roles and responsibilities of a Housing Professional.
This article will look at the tasks a Housing Professional typically conducts and how they best execute them to maintain strong relationships.
What is a Housing Professional?
A Housing Professional, sometimes referred to as a Housing Officer or Housing Manager, is responsible for supporting and communicating with tenants in social housing or other arranged housing areas.
When it comes to reporting problems, finding resolutions, assisting with difficulties the tenant is experiencing, or other issues that might need third-party help, a Housing Professional tends to these instances so that the best solution for all stakeholders is found.
Rent and debt collection are among the jobs for a Housing Professional to undertake, as well as property inspections to make sure that the home remains in a decent condition, for the benefit of the tenant and the property owner.
There is now a new set of standards issued by the Chartered Institute of Housing that Housing Professionals need to follow to do their jobs effectively. This includes a code of conduct and professionalism intended to maintain a high performance level.
Housing Professionals must also make sure that the home for the tenants is a secure one. This means that safety measures must be adequate so that everybody living within the property feels safe and comfortable.
This is where Intratone can help; an array of products designed for heightened security gives everybody some peace of mind. Explore the range of access control options here.
What skill set is required from a Housing Professional?
Typically, Housing Professionals require good social interaction skills. This is because they will be conversing with residents daily and need to make sure they are respectful of the unique circumstances each engagement will contain. A degree of empathy is essential so that Housing Professionals understand what a tenant is facing and work with them to achieve a reasonable outcome.
Being organised is essential to what you want to deliver as a Housing Professional; if you don’t have everything in order at your end, you can’t expect to be able to stay on top of helping the numerous tenants you are responsible for assisting.
A reasonable, but not strictly advanced, level of accounting helps make sure that the correct fees are paid and that nobody is shortchanged. Staying focused and attentive should mean that problems are less likely to occur and the correct outcome will be reached.
For more information on any issues regarding property management, and the security measures that can be taken to help tenants, explore the Intratone website today.
