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How do my residents receive calls?

It’s simple! Residents can download the Intratone app to their smart devices for complete control over their property access. Using their phones, they will be able to see who is outside, speak to the visitor and open the door, or – alternatively – put the phone down without letting them in. Residents without the app can receive audio calls on either their landline or mobile device and speak to the visitor directly.

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The mobile signal is poor in my area. Will I still be able to use Intratone products?

Yes. All our products are equipped with roaming SIM cards, which means that they automatically connect with the network that has the best signal in a given location – at no additional charge.

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Can intercom calls be answered with a smart watch?

If you are receiving an audio call, this can also be accepted and answered via a smart watch. Video calls from the app cannot be answered by a smart watch.

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Do residents need to give their phone number(s) to their property manager?

In order to use our intercoms, residents will need to provide at least one preferred phone number. The resident can choose between a landline number and a mobile phone number.

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Why is there a delay between the launch of the call and the reception of the call on my app?

There is a short delay (2-3 seconds) while the network connects the call.

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Can I set the intercom to silent?

On the Intratone app you have the option to set it to silent, so you’re not disturbed.

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How many phone numbers can I register?

You can register 2 phone numbers – a primary and a secondary phone number and add the app on 4 other devices.

Give a primary and a secondary number to your property manager. To set other backup numbers, install the app on all devices and activate using the primary number. The primary number will receive video calls first; if unanswered, the secondary number will receive video calls. If both go unanswered, secondary number receives an audio call.

If you have a new phone number, provide your property manager with the new information so that they can update your records in the management portal.

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Will my phone number appear on the intercom?

No, residents’ phone numbers do not appear on the intercom panel.

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Do I need a mobile phone?

No, residents can also use a landline. In order to use the app, you do need a smartphone.

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How can I set a backup number for the intercom to call?

Give a primary and a secondary number to your property manager. Install the app on all devices and activate using the primary number. The primary number will receive video calls first; if unanswered, the secondary number will receive video calls. If both go unanswered, secondary number receives an audio call.

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How can I receive calls from the intercom on several devices at once?

Two phone numbers can be stored per flat, which are called one after the other. In addition, you can add as many devices as you like by using the Intratone app. To do this, the app must be installed on each device, and the primary number (the one that receives the video calls first) must be entered. The SMS activation code is then sent to the primary number for you to enter on the new device. After that, you can open the door with any of the registered/activated devices.

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How can I open the door when I receive a call?

If you are using the app you can press the open door button to release the door. If you receive an audio call from the intercom, press * to release the door.

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How do my residents receive calls?

The module may already be programmed elsewhere. If you do not know where, contact our Tech Support. They can find out for you.

Instead of entering the serial number, select the correct intercom panel in the menu below. Then set the installation up manually. For this, keep the serial number of both the module and the central unit handy.

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