Security & Intercom FAQs

How to install the app on multiple devices?

To add the app on an other app, begin to download on an other device.

After downloading the app, your new device will ask you a activation code. The device with the first phone number will receive a text message with this activation code.

Now, you are able to receive calls on your new device.

If this doesn't answer your questions please Get in touch

How to install and use our app?

My intercom app allows you to answer visitors who ring your intercom directly from your smartphone or tablet and see them.

Once the app is downloaded and opened, you can register. Enter the phone number you have given to your housing manager. Then, enter the activation code to validate your registration.

The tab My info allows you to view all the phones and tablets registered with your phone number and to disconnect them.

If you want to download the app on your phone, click on the following links:

“My intercom” on the App Store

“My intercom” on Google Play

If this doesn't answer your questions please Get in touch

How to activate the preview mode?

Thanks to the Intratone intercoms, you can see the person who is calling you before picking up.
To activate that mode your property manager has enabled the video option. If it is the case, go to Settings on the app, click on “Activate preview mode”.

If this doesn't answer your questions please Get in touch

How to set my intercom to mute mode?

Go on the app, go to the settings and activate the mute mode. Remember to turn the sound back on.

In addition, after two calls in a row, the next call is automatically blocked to protect you from nuisance.

If this doesn't answer your questions please Get in touch

Why I don’t receive my intercom calls?

You gave a bad phone number to your syndic/ property manager.

If you have neither 4G nor wifi where you actually are, you will receive an audio call instead of a video call. Indeed, Intratone intercoms works with GMS technology. To know more about this technology, visit our blog.

If this doesn't answer your questions please Get in touch

I have a new phone number.

Provide your property manager with the new information so that they can update your records in the management portal.

If this doesn't answer your questions please Get in touch

Can you do surveys on an Interactive Digital Noticeboard without a fob?

In order to validate your answer to a survey, you need to use a key fob with NFC technology. Some other manufacturers fobs can be used – please check with Intratone Support for more information.

If this doesn't answer your questions please Get in touch

Are these intercoms protected against theft?

Intratone intercoms are designed so that they are secured with security screws that protect against theft.

If this doesn't answer your questions please Get in touch

What are the advantages of GSM, and how does it compare to a wired system?

GSM technology eliminates the need for wires, and you can therefore bypass the installation of extensive cabling and in-unit handsets. GSM-powered solutions are a lot easier to install and manage, as well as being more cost-effective and environmentally friendly. For more information, visit our blog.

If this doesn't answer your questions please Get in touch

What is GSM technology and how does it work?

Our products work with GSM technology. This means that we use the mobile phone network. Therefore, you can avoid complex (and costly!) cabling to individual apartments. By pressing the call button on the intercom panel, visitors make a call, which then goes through to the resident’s preferred end device to be answered.

GSM-powered solutions are a lot easier to install and manage, as well as being more cost-effective and environmentally friendly.

For more information, visit our blog.

If this doesn't answer your questions please Get in touch

I have lost my key fob / transmitter.

If you have lost you a fob or transmitter, please contact your property manager immediately to deactivate it and issue a new one.

If this doesn't answer your questions please Get in touch

Are your products vandal proof?

All of our products are designed to be vandal resistant. For more information, please reach out to our support team.

If this doesn't answer your questions please Get in touch

Can I manage Intratone’s products remotely?

All of Intratone’s products can be managed in real-time from our free remote management website: you don’t need to pay any licensing fees or download any software – all our technology is plug-and-play. Similarly, Intratone’s solutions can be managed from anywhere with internet connection, and any updates or modifications to your properties can be implemented in real-time.

If this doesn't answer your questions please Get in touch

How does the Intratone solution work?

Our products work with GSM technology. This means that we use the mobile phone network. Therefore, you can avoid complex (and costly!) cabling to individual apartments. By pressing the call button on the intercom panel, visitors make a call, which then goes through to the resident’s preferred end device to be answered.

If this doesn't answer your questions please Get in touch

Where is data stored? How do you secure the data?

We hold data such as names, phone numbers, addresses. All data is stored in our secured servers. We have several servers in several locations and they are all secured by OVH, European leader in securing data.

The management website, where the data is registered, is a secured website with secured login and password management. We are in the process of having the ISO 14001 qualification at all stage of the company. This is an on going process.

If this doesn't answer your questions please Get in touch

Is Intratone GDPR compliant?

Yes, of course. To learn more about our GDPR policy, click here.

If this doesn't answer your questions please Get in touch

What if there is a power blackout. Will the data on the intercom be lost?

No, the intercom will start up again after a power off and the data remains available.

If this doesn't answer your questions please Get in touch

Does Intratone provide tech support?

Yes. We have a dedicated, UK-based tech support team who are happy to answer any questions about our products. Get in touch with them today at [email protected] or +44 (0)20 8037 9015.

If this doesn't answer your questions please Get in touch

Who do we contact if we have questions or problems?

If you are a resident, please contact your property manager first, as they can often resolve issues remotely. To escalate issues further, please submit our contact form.

For urgent technical issues, we have a dedicated UK-based tech support team who are happy to answer any questions about our products. Get in touch with them today at [email protected] or +44 (0)20 8037 9015.

If this doesn't answer your questions please Get in touch

Do you charge for management portal software?

Our portal is totally FREE to use, accessible via www.intratone.info. Software updates are free and will remain free.

If this doesn't answer your questions please Get in touch

How do my residents receive calls?

It’s simple! Residents can download the Intratone app to their smart devices for complete control over their property access. Using their phones, they will be able to see who is outside, speak to the visitor and open the door, or – alternatively – put the phone down without letting them in. Residents without the app can receive audio calls on either their landline or mobile device and speak to the visitor directly.

If this doesn't answer your questions please Get in touch

Does the resident need to be at home to use the app?

No – that’s the beauty of it. The resident can be anywhere in the world and control access to the building’s communal area. This is ideal for both deliveries and cleaners – as well as other services that require property access.

If this doesn't answer your questions please Get in touch

Do I need to be at home to use the app and open the door?

No – that’s the beauty of it. You can be anywhere in the world and control access to the building’s communal area. This is ideal for both deliveries and cleaners – as well as other services that require property access.

If this doesn't answer your questions please Get in touch

The mobile signal is poor in my area. Will I still be able to use Intratone products?

Yes. All our products are equipped with roaming SIM cards, which means that they automatically connect with the network that has the best signal in a given location – at no additional charge.

If this doesn't answer your questions please Get in touch

Can intercom calls be answered with a smart watch?

If you are receiving an audio call, this can also be accepted and answered via a smart watch. Video calls from the app cannot be answered by a smart watch.

If this doesn't answer your questions please Get in touch

Do residents need to give their phone number(s) to their property manager?

In order to use our intercoms, residents will need to provide at least one preferred phone number. The resident can choose between a landline number and a mobile phone number.

If this doesn't answer your questions please Get in touch

Do I need to give my phone number(s) to my property manager?

In order to use our intercoms, residents will need to provide at least one preferred phone number. You can choose between a landline number and a mobile phone number.

If this doesn't answer your questions please Get in touch

Why is there a delay between the launch of the call and the reception of the call on my app?

There is a short delay (2-3 seconds) while the network connects the call.

If this doesn't answer your questions please Get in touch

What happens if the internet signal drops in the apartment?

You will receive an audio call instead of a video call (if enabled).

If this doesn't answer your questions please Get in touch

Will my visitor know that I can see them?

If your property manager has enabled the video option, you will be able to see on the app who is at the intercom. They will not see you and they will not know that you have seen them.

If this doesn't answer your questions please Get in touch

Can I set the intercom to silent?

On the Intratone app you have the option to set it to silent, so you’re not disturbed.

If this doesn't answer your questions please Get in touch

How many phone numbers can I register?

You can register 2 phone numbers – a primary and a secondary phone number and add the app on 4 other devices.

Give a primary and a secondary number to your property manager. To set other backup numbers, install the app on all devices and activate using the primary number. The primary number will receive video calls first; if unanswered, the secondary number will receive video calls. If both go unanswered, secondary number receives an audio call.

If you have a new phone number, provide your property manager with the new information so that they can update your records in the management portal.

If this doesn't answer your questions please Get in touch

Will my phone number appear on the intercom?

No, residents’ phone numbers do not appear on the intercom panel.

If this doesn't answer your questions please Get in touch

Do I need a mobile phone?

No, residents can also use a landline. In order to use the app, you do need a smartphone.

If this doesn't answer your questions please Get in touch

Do Intratone products work using the Wi-Fi network?

Our products cannot be paired to a Wi-Fi system.

If this doesn't answer your questions please Get in touch

How can I adjust the volume of the panel?

Go to the central unit and click on ‘Set me up’. You can now, among other things, change the volume. Update the installation to effect the change. It can also be modified via the panel when entering the installation menu.

If this doesn't answer your questions please Get in touch

How are spare parts replaced? (glass of the name displays, camera, etc.?)

We do not sell spare parts. Any defective products must be sent back to us for repair or replacement.

If this doesn't answer your questions please Get in touch

How long is the Intratone warranty?

Default warranty for Intratone products is 3 years. Some service packages come with a longer (10 years) warranty. You can find full terms and conditions on the Legal page of our website.

If this doesn't answer your questions please Get in touch

Can we use any SIM card with the Intratone module?

No needs to buy a SIM card, it comes with the module. Thanks to roaming, modules use the network with the strongest signal.

If this doesn't answer your questions please Get in touch

Where should I install the module?

The module should be placed preferably outside the building at 2 metres high minimum above ground. It must not be placed in the basement or in a steel cabinet.

If this doesn't answer your questions please Get in touch

Do residents pay a monthly subscription to use the system?

Residents do not pay any subscription fees. The property manager has the choice to subscribe to a monthly contract for the building, or pay these costs in advance (prepaid contract).

If this doesn't answer your questions please Get in touch

Where can I get a quote?

Please contact us via our form (here) and we can discuss your project and provide you with a quote.

If this doesn't answer your questions please Get in touch

Where can I order Intratone?

Please contact us via our contact form or call 0208 037 9012 so we can recommend local Intratone partners. Please note, we do not sell outside of our distribution network.

If this doesn't answer your questions please Get in touch

How can I set a backup number for the intercom to call?

Give a primary and a secondary number to your property manager. Install the app on all devices and activate using the primary number. The primary number will receive video calls first; if unanswered, the secondary number will receive video calls. If both go unanswered, secondary number receives an audio call.

If this doesn't answer your questions please Get in touch

How can I receive calls from the intercom on several devices at once?

Two phone numbers can be stored per flat, which are called one after the other. In addition, you can add as many devices as you like by using the Intratone app. To do this, the app must be installed on each device, and the primary number (the one that receives the video calls first) must be entered. The SMS activation code is then sent to the primary number for you to enter on the new device. After that, you can open the door with any of the registered/activated devices.

If this doesn't answer your questions please Get in touch

How can I open the door when I receive a call?

If you are using the app you can press the open door button to release the door. If you receive an audio call from the intercom, press * to release the door.

If this doesn't answer your questions please Get in touch

What is the IP code of the products?

Please refer to the relevant product sheets. You can find them in our catalogue and also on each product page on our website.

If this doesn't answer your questions please Get in touch

Where can I find the installation manuals?

You can find installation manuals in on our website, here: https://intratone.uk.com/resources/

If this doesn't answer your questions please Get in touch

How do my residents receive calls?

The module may already be programmed elsewhere. If you do not know where, contact our Tech Support. They can find out for you.

Instead of entering the serial number, select the correct intercom panel in the menu below. Then set the installation up manually. For this, keep the serial number of both the module and the central unit handy.

If this doesn't answer your questions please Get in touch

How can we help you?

Filter FAQs

How to install the app on multiple devices?

How to install and use our app?

How to activate the preview mode?

How to set my intercom to mute mode?

Why I don’t receive my intercom calls?

I have a new phone number.

Can you do surveys on an Interactive Digital Noticeboard without a fob?

Are these intercoms protected against theft?

What are the advantages of GSM, and how does it compare to a wired system?

What is GSM technology and how does it work?

I have lost my key fob / transmitter.

Are your products vandal proof?

Can I manage Intratone’s products remotely?

How does the Intratone solution work?

Where is data stored? How do you secure the data?

Is Intratone GDPR compliant?

What if there is a power blackout. Will the data on the intercom be lost?

Does Intratone provide tech support?

Who do we contact if we have questions or problems?

Do you charge for management portal software?

How do my residents receive calls?

Does the resident need to be at home to use the app?

Do I need to be at home to use the app and open the door?

The mobile signal is poor in my area. Will I still be able to use Intratone products?

Can intercom calls be answered with a smart watch?

Do residents need to give their phone number(s) to their property manager?

Do I need to give my phone number(s) to my property manager?

Why is there a delay between the launch of the call and the reception of the call on my app?

What happens if the internet signal drops in the apartment?

Will my visitor know that I can see them?

Can I set the intercom to silent?

How many phone numbers can I register?

Will my phone number appear on the intercom?

Do I need a mobile phone?

Do Intratone products work using the Wi-Fi network?

How can I adjust the volume of the panel?

How are spare parts replaced? (glass of the name displays, camera, etc.?)

How long is the Intratone warranty?

Can we use any SIM card with the Intratone module?

Where should I install the module?

Do residents pay a monthly subscription to use the system?

Where can I get a quote?

Where can I order Intratone?

How can I set a backup number for the intercom to call?

How can I receive calls from the intercom on several devices at once?

How can I open the door when I receive a call?

What is the IP code of the products?

Where can I find the installation manuals?

How do my residents receive calls?

Still have a question?