Smarter Access Management: Giving NCHA Greater Control, Security and Flexibility

From replacing lost fobs and managing staff access to responding quickly to tenant issues, housing providers need a system that can keep up with the demands of day-to-day property management.

In this case study, we speak with Aidan from NCHA about how Intratone's cloud-based access control system is helping their team manage properties more efficiently, improve security for tenants and reduce the time and cost associated with traditional access control.

From remote fob programming and one-time access codes to monitoring activity across their properties, Aidan shares how NCHA uses Intratone to take greater control of their access management.

The Challenge

For a housing provider like NCHA, managing access isn't simply about giving residents a key or fob.

With staff, contractors and tenants all requiring access to different properties, there can be a constant need to add, remove or change access permissions.

Traditional systems can make this process time-consuming and costly. Lost fobs may need to be replaced, new credentials programmed and distributed, while resolving access issues can require staff to attend properties in person.

NCHA needed a more flexible approach - one that would allow their team to manage access remotely while maintaining security and visibility across their properties.

Managing Access Remotely

Intratone also gives NCHA greater flexibility when it comes to managing access for their own staff.

The team can programme staff ID cards to provide access to properties where Intratone systems are installed, rather than having to issue additional fobs.

This can save thousands of pounds in the cost of purchasing new fobs, while also making staff access easier to manage.

NCHA can see when staff are entering properties, providing greater visibility over access activity and helping the organisation maintain better oversight of its buildings.

Greater Visibility for Tackling Anti-Social Behaviour

Security isn't just about controlling who can get into a building — it's also about understanding what happens once access has been provided.

NCHA's anti-social behaviour team can use the Intratone portal to review access activity and identify potential misuse of fobs or access codes.

This additional visibility gives the team useful information when investigating incidents and dealing with reports of anti-social behaviour.

By being able to see access activity through the portal, NCHA has greater insight into what is happening across its properties and can respond more effectively when issues arise.

A More Flexible Way to Manage Housing Access

For NCHA, the benefits of Intratone go beyond the initial installation.

The combination of remote management, flexible access credentials and detailed visibility gives their team the tools to manage access more efficiently across their housing portfolio.

Whether it's helping a tenant who has lost their fob, providing temporary access to a contractor, managing staff ID cards or investigating potential misuse, NCHA can handle more of these tasks remotely and respond much faster.

The Result

By moving to a cloud-based access control solution, NCHA has gained greater control over how access is managed across its properties.

For tenants, this means quicker solutions to access issues and greater confidence in the security of their buildings.

For NCHA's teams, it means less administration, fewer unnecessary site visits and better visibility over who is accessing their properties.

And when unexpected challenges arise, the flexibility of Intratone means the system can adapt without creating unnecessary cost and disruption.

It's access control designed around the realities of modern housing management.

Discover More

Looking for an access control solution that's easy to install, simple to manage, and built with residents in mind?

👉 Speak to the Intratone team
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