London Borough of Hounslow
The previous access control systems across both Hounslow Council’s residential and commercial portfolio had become obsolete, and there was an urgent need to move from mechanical keys to a fob-based system. Residents in particular had been complaining at the delays in receiving new keys, with keys sometimes taking up to six weeks to be delivered.
Similarly, the previous system meant that the housing management team had a significant administrative burden, with two full-time members of staff needing to visit the site daily just to program residents’ fobs. Plus, the team had no control over who has access to which properties, and with site visits necessary to hand out new keys and let in contractors.
Starting in 2016, Intratone’s key management technology has been installed at nearly a thousand low- and high-rise apartment blocks and council offices, commercial buildings and operational sites. Now, new key fobs can be obtained
straightaway by residents when visiting their local housing office, through innovative cloud-based technology.
The council also had a variety of additional Intratone
solutions implemented, including digital noticeboards, which allow property professionals to easily broadcast information to tenants from their lobbies and communal areas.
Because the remote management system is cloud-based, changes made to the key fobs and digital noticeboards are almost immediate and can be facilitated from anywhere
where there is internet access – whether that’s at a PC, laptop or via a smartphone while on site. This provides huge, long-term savings for the council.
Intratone’s innovative digital noticeboards ensure that housing and property managers can quickly and efficiently share information and updates with their tenants.
Linked to Intratone’s online, remote management system, housing professionals can upload messages to the screen with just a few clicks.
“Intratone was recommended by an installer and, so
far, we have been very impressed – although it is a
sizeable investment for the council initially, the build
and technology of the readers means that they will
last for at least ten years.
The simplicity of the database is such that some of our
concierge and caretakers are being trained to manage
the system themselves, which frees up even more of the
With the older technology, residents were able to copy
fobs in some local shops which did not give the council
full control over who could access certain blocks.
With the new Intratone fobs, you cannot rewrite or
copy them so when someone tries to use a copied fob,
it sends the system a notification.”
Ian Williams – Electrical Engineer at Hounslow Council