Planning for success: which service contract is right for you?

22 June 2021, 5:33 PM

By Melissa Lloyd Williams

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“I’ve bought a new intercom – job done.” Well, almost! When it comes to access control, choosing the right GSM-based wireless technology is only part of the equation. Thinking ahead to service contracts is also important – what are your long-term plans? Do you need a solution that will help futureproof building access? It’s no longer a case of ‘one size fits all’ in terms of service; now there are different contracts designed to suit your requirements, so it’s worth taking a bit of extra time to review them!

Whether it’s the flexibility of a rolling monthly payment or the hardware perks that paying upfront brings, there really is a service contract for everyone. For both service plan options, housing professionals have free access to Intratone’s remote online management platform, which connects our wireless intercom and access control systems to provide a real-time overview of building access from anywhere – even your home office! Through our secure online portal you can make unlimited updates to resident contact details and building access – among others – making admin tasks much easier and less time-consuming. Not forgetting tenants, either, who can benefit from a greater level of building security as every entry is logged.

Read on for our handy guide to Intratone’s Classic and Prepaid Packages – to find out the distinct benefits of each service package:

Classic package: for ultimate simplicity

With the Classic package, there’s no contract, so no long-term commitment needed. Choosing this package is easy too, with a simple monthly subscription for this service – a low cost per dwelling means that it can easily be rolled into service charges. When it comes to budgeting, be sure to factor in the price of hardware since it isn’t included, so has to be bought separately. This service plan is ideal for housing professionals who want a pay-as-you-go access control solution.

Prepaid contract: for added value

Looking for a futureproof access control solution? This one’s for you. Like the monthly subscription option, the Prepaid Package includes GSM-based wireless communications between residents’ smartphones and intercoms, all-important audio capabilities (and video if required) – as well as some added extras. And as with the monthly option, users have access to Intratone’s remote online management system and our apps: namely, My Intratone Intercom for residents and Intratone Pro for housing and property managers. Plus, both packages provide three years of warranty on the equipment and telephone technical support, when needed.

The difference is, with the Prepaid Package there’s an upfront payment for 15 years’ worth of service and materials. With a five-year commitment, this option also comes with hardware included in the price, which could be a deal-breaker for forward-thinking housing professionals.

Over to you

Both the monthly and prepaid service packages have their own benefits – it all depends on what’s right for you and your residences, and your budget at the time. There is the flexibility to suit either a pay-as-you-go or long-term option but regardless of your choice, housing professionals have access to both Intratone apps and the online remote management portals as standard.

Which option would you choose? Contact us for more information on our Classic and Prepaid Package options.


Take back control of your money, time and security. To find out more about our smart access solutions, or to discuss your requirements with a member of our team, get in touch today.

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