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Aftersales Service
Understanding the process when you need a little post-sales help.
First things first. Call us.
In an ideal world, you shouldn’t need any After Sales help, but if things DO go awry, reach out to us straight away by phone to get receive an after sales ticket and start the process.
After Sales
Scenario 1:
Follow these steps if your intercom or module has been assessed and deemed suitable for repair….
After Sales
Scenario 2:
Follow this route if a specific module has been lost, stolen or damaged beyond repair…
Universal Replacement Kit
If it’s a Scroll Intercom that you’re repairing, you’ll want to get hold of one of our temporary Replacement Kits.
Comprised of both an SC-03 intercom and a compatible backplate, these kits are a universal solution that will work with all existing Intratone intsallations.
These can be ordered from your supplier in the usual way. And, when the work is done, you can keep the kit at the ready for any future callouts.
On-the-spot
Repair Kits
If you need to repair a Push Button Intercom you can happily now order individual module repair kits:
Camera Module: SAVKIT-AUDVID-3
4 Button Block: SAVKIT-4BP
Keypad: SAVKIT-CLAV3
Proximity Reader: SAVKIT-LML-EU
Need a return form?
Just download and complete the form below and send it along with the returning equipment.
Under our new system we aim to turn around all service repairs within a 48 hour period, so that you’re back up and running as soon as can be.
Still have questions?
Tech Support:
0208 037 9015
support@intratone.uk.com
Have a question about our solutions?
Check out our FAQ page!
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Find us at
Power Road Studios, 114 Power Road, London, W4 5PY
